At HARA, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@hara.earth with your order number and any relevant details. We un

<h3 id="lost-packages"><strong>Lost packages</strong></h3><p>At HARA, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@hara.earth with your order number and any relevant details.</p><p><br></p><h3 id="damaged-packages"><strong>Damaged packages</strong></h3><p>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at <strong><a href="mailto:support@hara.earth">support@hara.earth</a>&#xA0;</strong>within 24 hours of receiving the order and include photos of the damaged items or package.</p><p>We will review the provided documentation and, if possible, arrange for a replacement or issue a refund.</p>

What if my package gets lost or arrives damaged?

Depending on your location international shipping times can vary. We publish estimated shipping time frames at checkout but it also depends on other factors like your local customs clearance times. All the tracking deets will be emailed to you once y

<main><p>Depending on your location international shipping times can vary.</p><p>We publish estimated shipping time frames at checkout but it also depends on other factors like your local customs clearance times.&#xA0;</p><p>All the tracking deets will be emailed to you once your package is dispatched from the warehouse.</p></main>

How long does shipping oustide of Australia take?

All orders are shipped from our HQ located in Melbourne, Australia.

<p>All orders are shipped from our HQ located in Melbourne, Australia.&#xA0;</p>

Where do you ship from?

We're here to help! Please allow up to 24 business hours for our team to get back to you. We're available Monday through Friday and observe Australian public holidays.

HARA

Shipping & Delivery

Will my Order be impacted by U.S. tariffs?

What size should I buy?

How long is the current order processing time?